Syllabus Content

 

1.0	Introduction to Operations Management and Productivity   1.1   Overview of Operations Management 1.2   Organizing to produce goods and services 1.3   Production and its relationship with other departments 1.4   Trends in Operations Management 1.5   Productivity issues
2.0	Operations Strategy and Competitiveness   2.1   Developing missions and strategies 2.2   Achieving competitive advantage through operations 2.3   Strategic Operations Management decisions 2.4   Global operations strategy options 2.5   Importance of information system in operation strategies
3.0	Product Design in Manufacturing   3.1   Product selection 3.2   Product design and development 3.4   Product technology
4.0	Location Strategy   4.1   Factors in location consideration 4.2   Methods of evaluating location alternatives
5.0	Process Strategies and Layout Design   5.1   Process strategies in manufacturing and services 5.2   Process design 5.3   Process technology 5.4   Types and selection of layout
6.0	Job Design   6.1   Components of job design 6.2   Behavioral considerations in job design 6.3   Concepts of work measurement
7.0	Capacity and Aggregate Planning   7.1   Understanding Capacity 7.2   The planning process 7.3   Aggregate planning strategies
8.0	Operations Scheduling   8.1   Scheduling of manufacturing operations 8.2   Scheduling of service operations
9.0	Inventory Management   9.1   Functions of inventories 9.2   Classifications of inventory 9.3   Inventory management techniques 9.4   JIT inventory systems
10.0	Project Management   10.1   Phases in project management 10.2   Project management techniques: Program Evaluation and Review Technique (PERT) and Critical Path Method (CPM)
11.0	Maintenance Management   11.1  Preventive maintenance 11.2  Breakdown maintenance
12.0	Quality Management   12.1  Concept of quality 12.2  Dimensions of quality 12.3  Implications of quality 12.4  Total quality management 12.5  Costs of quality